An examination of customer satisfaction in an outsourcing relationship using Kano’s theory of attractive quality
(in Malaysian SME industry)

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An examination of customer satisfaction in an outsourcing relationship using Kano’s theory of attractive quality (in Malaysian SME industry)

Bibliographic Details
Main Author:	Song, Hooi Min
Format:	Final Year Project / Dissertation / Thesis
Published:	2013
Subjects:	Q Science (General)
Online Access:	http://eprints.utar.edu.my/986/ http://eprints.utar.edu.my/986/1/ISA%2D2013%2D0808082%2D1.pdf

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