The impact of crisis communication in social media on netizen behaviour: A case study of Zus coffee crisis
The population of social media users in Malaysia increased by 2.3 million, which accounts for approximately 8% of the population, between 2021 and 2022. Nowadays, dissatisfied customers often express their grievances and seek retribution on social media when they feel mistreated or ignored by organi...
| Main Authors: | , , , , |
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| Format: | Final Year Project / Dissertation / Thesis |
| Published: |
2023
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| Subjects: | |
| Online Access: | http://eprints.utar.edu.my/5800/ http://eprints.utar.edu.my/5800/1/fyp_PR_2023_GKY.pdf |