The relationship between service quality and customer satisfaction: An empirical study in banking industry

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The relationship between service quality and customer satisfaction: An empirical study in banking industry

Bibliographic Details
Main Authors:	Goh, Phei San, Kow, Wen Yi, Lee, Yew Chong, Loh, Woen Ni, Sam, Kar Hong
Format:	Final Year Project / Dissertation / Thesis
Published:	2013
Subjects:	HG Finance
Online Access:	http://eprints.utar.edu.my/1040/ http://eprints.utar.edu.my/1040/1/BF%2D2013%2D1005121%2D1.pdf

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