The relationship between service quality and customer satisfaction: An empirical study in banking industry
| Main Authors: | , , , , |
|---|---|
| Format: | Final Year Project / Dissertation / Thesis |
| Published: |
2013
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| Subjects: | |
| Online Access: | http://eprints.utar.edu.my/1040/ http://eprints.utar.edu.my/1040/1/BF%2D2013%2D1005121%2D1.pdf |
| _version_ | 1848885364640448512 |
|---|---|
| author | Goh, Phei San Kow, Wen Yi Lee, Yew Chong Loh, Woen Ni Sam, Kar Hong |
| author_facet | Goh, Phei San Kow, Wen Yi Lee, Yew Chong Loh, Woen Ni Sam, Kar Hong |
| author_sort | Goh, Phei San |
| building | UTAR Institutional Repository |
| collection | Online Access |
| first_indexed | 2025-11-15T19:21:26Z |
| format | Final Year Project / Dissertation / Thesis |
| id | utar-1040 |
| institution | Universiti Tunku Abdul Rahman |
| institution_category | Local University |
| last_indexed | 2025-11-15T19:21:26Z |
| publishDate | 2013 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | utar-10402014-04-18T04:33:13Z The relationship between service quality and customer satisfaction: An empirical study in banking industry Goh, Phei San Kow, Wen Yi Lee, Yew Chong Loh, Woen Ni Sam, Kar Hong HG Finance 2013-04-18 Final Year Project / Dissertation / Thesis NonPeerReviewed application/pdf http://eprints.utar.edu.my/1040/1/BF%2D2013%2D1005121%2D1.pdf Goh, Phei San and Kow, Wen Yi and Lee, Yew Chong and Loh, Woen Ni and Sam, Kar Hong (2013) The relationship between service quality and customer satisfaction: An empirical study in banking industry. Final Year Project, UTAR. http://eprints.utar.edu.my/1040/ |
| spellingShingle | HG Finance Goh, Phei San Kow, Wen Yi Lee, Yew Chong Loh, Woen Ni Sam, Kar Hong The relationship between service quality and customer satisfaction: An empirical study in banking industry |
| title | The relationship between service quality and customer satisfaction: An empirical study in banking industry |
| title_full | The relationship between service quality and customer satisfaction: An empirical study in banking industry |
| title_fullStr | The relationship between service quality and customer satisfaction: An empirical study in banking industry |
| title_full_unstemmed | The relationship between service quality and customer satisfaction: An empirical study in banking industry |
| title_short | The relationship between service quality and customer satisfaction: An empirical study in banking industry |
| title_sort | relationship between service quality and customer satisfaction: an empirical study in banking industry |
| topic | HG Finance |
| url | http://eprints.utar.edu.my/1040/ http://eprints.utar.edu.my/1040/1/BF%2D2013%2D1005121%2D1.pdf |