APA (7th ed.) Citation

Goh, P. S., Kow, W. Y., Lee, Y. C., Loh, W. N., & Sam, K. H. (2013). The relationship between service quality and customer satisfaction: An empirical study in banking industry.

Chicago Style (17th ed.) Citation

Goh, Phei San, Wen Yi Kow, Yew Chong Lee, Woen Ni Loh, and Kar Hong Sam. The Relationship Between Service Quality and Customer Satisfaction: An Empirical Study in Banking Industry. 2013.

MLA (9th ed.) Citation

Goh, Phei San, et al. The Relationship Between Service Quality and Customer Satisfaction: An Empirical Study in Banking Industry. 2013.