Data Mining On Retail Banking Simulation Model To Devise Productivity Improvement Strategies
Retailing banking is service-oriented business. Customers visit different branches to procure services such as transaction inquiry, process bank account, etc. The scenario is operators of various positions of a branch have to render counter services and meet certain customer service level. Cus...
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| Format: | Monograph |
| Language: | English |
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Universiti Sains Malaysia
2019
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| Online Access: | http://eprints.usm.my/58291/ http://eprints.usm.my/58291/1/Data%20Mining%20On%20Retail%20Banking%20Simulation%20Model%20To%20Devise%20Productivity%20Improvement%20Strategies.pdf |