An unvoiced complaint: an exploratory study of unifi complainers and non-complainers
This study was driven by the interest in marketing. It aimed to explore and better understand the responds styles of complainers, the factors affecting non-complainers to avoid complaining, and the personality traits of complainers and non-complainers. Many studies have been conducted in this area t...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Diva Enterprises Pvt. Ltd.
2015
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| Subjects: | |
| Online Access: | http://eprints.usm.my/49308/ http://eprints.usm.my/49308/1/elmyJamilah.pdf |