Service Quality Of Indian Banks: A Fuzzy Inference System Approach
A major shift has been observed in the banking sector in recent times worldwide. The Indian banking sector has witnessed a massive transformation over the last few years due to the introduction of certain government policies. Banks are now considering the development of new service quality polici...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Asian Academy of Management (AAM)
2015
|
| Subjects: | |
| Online Access: | http://eprints.usm.my/36640/ http://eprints.usm.my/36640/1/aamj20022015_3.pdf |