Iso 9000 Implementation And Perceived Organisational Outcome: The Case Of A Service Organisation
The study examines the relationship between the perceptions of the employees about ISO 9000 implementation and perceived organisational outcomes. A conceptual framework linking the level of employee influence and involvement, their perception of ISO 9000 and the perceived impact on their work and...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Asian Academy of Management (AAM)
2003
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| Subjects: | |
| Online Access: | http://eprints.usm.my/35740/ http://eprints.usm.my/35740/1/AAMJ_8-2-5.pdf |
| _version_ | 1848877704861974528 |
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| author | Abdul Latif, Jasni Abdullah, Hazman Shah |
| author_facet | Abdul Latif, Jasni Abdullah, Hazman Shah |
| author_sort | Abdul Latif, Jasni |
| building | USM Institutional Repository |
| collection | Online Access |
| description | The study examines the relationship between the perceptions of the employees about ISO 9000
implementation and perceived organisational outcomes. A conceptual framework linking the
level of employee influence and involvement, their perception of ISO 9000 and the perceived
impact on their work and the organisational outcomes is posited. Data was collected from a
random sample of 64 employees of a service organisation. Contrary to expectations, the work
impact of ISO 9000 was not correlated with the efficiency and market outcomes of ISO 9000
certification but the employee involvement, influence and perception of ISO 9000 were. The
conceptualization of the influence path of ISO 9000 implementation on the organisational
outcomes may require rethinking as perception may have a direct effect on the outcomes
without the mediation of the impact on work. In short, employees may report benefits or
positive outcomes even though no change is reported in their work. |
| first_indexed | 2025-11-15T17:19:41Z |
| format | Article |
| id | usm-35740 |
| institution | Universiti Sains Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T17:19:41Z |
| publishDate | 2003 |
| publisher | Asian Academy of Management (AAM) |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | usm-357402017-07-20T08:28:29Z http://eprints.usm.my/35740/ Iso 9000 Implementation And Perceived Organisational Outcome: The Case Of A Service Organisation Abdul Latif, Jasni Abdullah, Hazman Shah HD28-70 Management. Industrial Management The study examines the relationship between the perceptions of the employees about ISO 9000 implementation and perceived organisational outcomes. A conceptual framework linking the level of employee influence and involvement, their perception of ISO 9000 and the perceived impact on their work and the organisational outcomes is posited. Data was collected from a random sample of 64 employees of a service organisation. Contrary to expectations, the work impact of ISO 9000 was not correlated with the efficiency and market outcomes of ISO 9000 certification but the employee involvement, influence and perception of ISO 9000 were. The conceptualization of the influence path of ISO 9000 implementation on the organisational outcomes may require rethinking as perception may have a direct effect on the outcomes without the mediation of the impact on work. In short, employees may report benefits or positive outcomes even though no change is reported in their work. Asian Academy of Management (AAM) 2003 Article PeerReviewed application/pdf en http://eprints.usm.my/35740/1/AAMJ_8-2-5.pdf Abdul Latif, Jasni and Abdullah, Hazman Shah (2003) Iso 9000 Implementation And Perceived Organisational Outcome: The Case Of A Service Organisation. Asian Academy of Management Journal (AAMJ), 8 (2). pp. 1-17. ISSN 1394-2603 http://web.usm.my/aamj/8.2.2003/AAMJ%208-2-5.pdf |
| spellingShingle | HD28-70 Management. Industrial Management Abdul Latif, Jasni Abdullah, Hazman Shah Iso 9000 Implementation And Perceived Organisational Outcome: The Case Of A Service Organisation |
| title | Iso 9000 Implementation And Perceived
Organisational Outcome: The Case Of
A Service Organisation |
| title_full | Iso 9000 Implementation And Perceived
Organisational Outcome: The Case Of
A Service Organisation |
| title_fullStr | Iso 9000 Implementation And Perceived
Organisational Outcome: The Case Of
A Service Organisation |
| title_full_unstemmed | Iso 9000 Implementation And Perceived
Organisational Outcome: The Case Of
A Service Organisation |
| title_short | Iso 9000 Implementation And Perceived
Organisational Outcome: The Case Of
A Service Organisation |
| title_sort | iso 9000 implementation and perceived
organisational outcome: the case of
a service organisation |
| topic | HD28-70 Management. Industrial Management |
| url | http://eprints.usm.my/35740/ http://eprints.usm.my/35740/ http://eprints.usm.my/35740/1/AAMJ_8-2-5.pdf |