Iso 9000 Implementation And Perceived Organisational Outcome: The Case Of A Service Organisation
The study examines the relationship between the perceptions of the employees about ISO 9000 implementation and perceived organisational outcomes. A conceptual framework linking the level of employee influence and involvement, their perception of ISO 9000 and the perceived impact on their work and...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Asian Academy of Management (AAM)
2003
|
| Subjects: | |
| Online Access: | http://eprints.usm.my/35740/ http://eprints.usm.my/35740/1/AAMJ_8-2-5.pdf |