Development of quality culture in construction firms: the role of leadership and human resource management

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Development of quality culture in construction firms: the role of leadership and human resource management

Total quality management (TQM) has the potential to improve business results, greater customer satisfaction, worker involvement, team working and better management of workers within organisation. However, many organisations have been continually struggling with its implementation. The successful...

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Bibliographic Details
Main Authors:	Wan Mahmood, Wan Yusoff, Mohammed, Miswan @ Abdul Hakim, Abdullah, Mat Naim, Misnan, Mohd Saidin, Mahmud, Syamsul Hendra
Format:	Conference or Workshop Item
Language:	English
Published:	2008
Subjects:	TH1-9745 Building construction
Online Access:	http://eprints.usm.my/34639/ http://eprints.usm.my/34639/1/HBP16.pdf

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