A Comprehensive Model Linking Human Resource Management Practices And Service-Oriented Organizational Citizenship Behaviors Of Customer-Contact Hotel Employees In Malaysia
The two main objectives of this research are: first, to examine the direct effects of HRM practices (selective hiring, orientation, job security, training, compensation, performance appraisals, and career advancement) on service-oriented organizational citizenship behaviors and; second, to examine...
| Main Authors: | , , |
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| Format: | Monograph |
| Language: | English |
| Published: |
Universiti Sains Malaysia
2015
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| Subjects: | |
| Online Access: | http://eprints.usm.my/31035/ http://eprints.usm.my/31035/1/Pages%20from%20A%20COMPREHENSIVE%20MODEL%20LINKING%20HUMAN%20RESOURCE%20MANAGEMENT%20PRACTICES.pdf |
| _version_ | 1848876470072508416 |
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| author | Nasurdin, Aizzat Mohd. Ahmad, Noor Hazlina Tan, Cheng Ling |
| author_facet | Nasurdin, Aizzat Mohd. Ahmad, Noor Hazlina Tan, Cheng Ling |
| author_sort | Nasurdin, Aizzat Mohd. |
| building | USM Institutional Repository |
| collection | Online Access |
| description | The two main objectives of this research are: first, to examine the direct effects of HRM practices (selective
hiring, orientation, job security, training, compensation, performance appraisals, and career advancement) on service-oriented organizational citizenship behaviors and; second, to examine the in~lirect effects of HRM practices (selective hiring, orientation, job security, training, compensation, performance appraisals, and career advancement) on service-oriented organizational citizenship behaviors through the mediating effect of organizational commitment. Data was gathered from a sample of 580 customer-contact employees from 29 hotels in Peninsular Malaysia. Results using PLS technique revealed that selecte<ll HRM practices have direct as well as indirect effects on SO-OCBs via commitment. Findings, implications; limitations, and suggestions for future research are discussed. |
| first_indexed | 2025-11-15T17:00:03Z |
| format | Monograph |
| id | usm-31035 |
| institution | Universiti Sains Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T17:00:03Z |
| publishDate | 2015 |
| publisher | Universiti Sains Malaysia |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | usm-310352019-08-20T05:26:51Z http://eprints.usm.my/31035/ A Comprehensive Model Linking Human Resource Management Practices And Service-Oriented Organizational Citizenship Behaviors Of Customer-Contact Hotel Employees In Malaysia Nasurdin, Aizzat Mohd. Ahmad, Noor Hazlina Tan, Cheng Ling HD28-70 Management. Industrial Management The two main objectives of this research are: first, to examine the direct effects of HRM practices (selective hiring, orientation, job security, training, compensation, performance appraisals, and career advancement) on service-oriented organizational citizenship behaviors and; second, to examine the in~lirect effects of HRM practices (selective hiring, orientation, job security, training, compensation, performance appraisals, and career advancement) on service-oriented organizational citizenship behaviors through the mediating effect of organizational commitment. Data was gathered from a sample of 580 customer-contact employees from 29 hotels in Peninsular Malaysia. Results using PLS technique revealed that selecte<ll HRM practices have direct as well as indirect effects on SO-OCBs via commitment. Findings, implications; limitations, and suggestions for future research are discussed. Universiti Sains Malaysia 2015 Monograph NonPeerReviewed application/pdf en http://eprints.usm.my/31035/1/Pages%20from%20A%20COMPREHENSIVE%20MODEL%20LINKING%20HUMAN%20RESOURCE%20MANAGEMENT%20PRACTICES.pdf Nasurdin, Aizzat Mohd. and Ahmad, Noor Hazlina and Tan, Cheng Ling (2015) A Comprehensive Model Linking Human Resource Management Practices And Service-Oriented Organizational Citizenship Behaviors Of Customer-Contact Hotel Employees In Malaysia. Project Report. Universiti Sains Malaysia. |
| spellingShingle | HD28-70 Management. Industrial Management Nasurdin, Aizzat Mohd. Ahmad, Noor Hazlina Tan, Cheng Ling A Comprehensive Model Linking Human Resource Management Practices And Service-Oriented Organizational Citizenship Behaviors Of Customer-Contact Hotel Employees In Malaysia |
| title | A Comprehensive Model Linking Human Resource Management
Practices And Service-Oriented Organizational Citizenship Behaviors Of Customer-Contact Hotel Employees In Malaysia |
| title_full | A Comprehensive Model Linking Human Resource Management
Practices And Service-Oriented Organizational Citizenship Behaviors Of Customer-Contact Hotel Employees In Malaysia |
| title_fullStr | A Comprehensive Model Linking Human Resource Management
Practices And Service-Oriented Organizational Citizenship Behaviors Of Customer-Contact Hotel Employees In Malaysia |
| title_full_unstemmed | A Comprehensive Model Linking Human Resource Management
Practices And Service-Oriented Organizational Citizenship Behaviors Of Customer-Contact Hotel Employees In Malaysia |
| title_short | A Comprehensive Model Linking Human Resource Management
Practices And Service-Oriented Organizational Citizenship Behaviors Of Customer-Contact Hotel Employees In Malaysia |
| title_sort | comprehensive model linking human resource management
practices and service-oriented organizational citizenship behaviors of customer-contact hotel employees in malaysia |
| topic | HD28-70 Management. Industrial Management |
| url | http://eprints.usm.my/31035/ http://eprints.usm.my/31035/1/Pages%20from%20A%20COMPREHENSIVE%20MODEL%20LINKING%20HUMAN%20RESOURCE%20MANAGEMENT%20PRACTICES.pdf |