Performance Measurement System of Service Desk In a Multinational Company
Tujuan penyelidikan ini adalah untuk menyelidik sistem penilaian prestasi Service Desk di sebuah syarikat antarabangsa. Service Desk merupakan titik perhubungan tunggal untuk isu-isu berkenaan dengan informasi and infrastruktur teknologi kepada perkerja dalaman, pembekal luaran dan pelanggan-pelang...
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| Format: | Thesis |
| Language: | English |
| Published: |
2010
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| Online Access: | http://eprints.usm.my/23986/ http://eprints.usm.my/23986/1/Performance_Measurement_System_of_Service_Desk_In_a_Multinational_Company.pdf |
| _version_ | 1848874719377358848 |
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| author | Thum, Wan Yuin |
| author_facet | Thum, Wan Yuin |
| author_sort | Thum, Wan Yuin |
| building | USM Institutional Repository |
| collection | Online Access |
| description | Tujuan penyelidikan ini adalah untuk menyelidik sistem penilaian prestasi Service Desk di sebuah syarikat antarabangsa. Service Desk merupakan titik perhubungan tunggal
untuk isu-isu berkenaan dengan informasi and infrastruktur teknologi kepada perkerja dalaman, pembekal luaran dan pelanggan-pelanggan.
The purpose of this research is to investigate the performance measurement system of the Service Desk in a multinational company. Service Desk is the single point
of contact for the internal employees and the external suppliers as well as customers in regards of any IT related issues. |
| first_indexed | 2025-11-15T16:32:14Z |
| format | Thesis |
| id | usm-23986 |
| institution | Universiti Sains Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T16:32:14Z |
| publishDate | 2010 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | usm-239862017-04-17T06:23:53Z http://eprints.usm.my/23986/ Performance Measurement System of Service Desk In a Multinational Company Thum, Wan Yuin HF5001-6182 Business Tujuan penyelidikan ini adalah untuk menyelidik sistem penilaian prestasi Service Desk di sebuah syarikat antarabangsa. Service Desk merupakan titik perhubungan tunggal untuk isu-isu berkenaan dengan informasi and infrastruktur teknologi kepada perkerja dalaman, pembekal luaran dan pelanggan-pelanggan. The purpose of this research is to investigate the performance measurement system of the Service Desk in a multinational company. Service Desk is the single point of contact for the internal employees and the external suppliers as well as customers in regards of any IT related issues. 2010 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/23986/1/Performance_Measurement_System_of_Service_Desk_In_a_Multinational_Company.pdf Thum, Wan Yuin (2010) Performance Measurement System of Service Desk In a Multinational Company. Masters thesis, USM. |
| spellingShingle | HF5001-6182 Business Thum, Wan Yuin Performance Measurement System of Service Desk In a Multinational Company |
| title | Performance Measurement System of Service Desk In a Multinational Company |
| title_full | Performance Measurement System of Service Desk In a Multinational Company |
| title_fullStr | Performance Measurement System of Service Desk In a Multinational Company |
| title_full_unstemmed | Performance Measurement System of Service Desk In a Multinational Company |
| title_short | Performance Measurement System of Service Desk In a Multinational Company |
| title_sort | performance measurement system of service desk in a multinational company |
| topic | HF5001-6182 Business |
| url | http://eprints.usm.my/23986/ http://eprints.usm.my/23986/1/Performance_Measurement_System_of_Service_Desk_In_a_Multinational_Company.pdf |