An empirical investigation of software customization and its impact on the quality of software as a service: perspectives from software professionals
Although customization plays a significant role in the provision of software as a service (SaaS), delivering a customizable SaaS application that reflects the tenant’s specific requirements with acceptable level of quality is a challenge. Drawing on a pr-developed software customization model for Sa...
| Main Authors: | , , , |
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| Format: | Article |
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Multidisciplinary Digital Publishing Institute
2021
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| Online Access: | http://psasir.upm.edu.my/id/eprint/95829/ |
| _version_ | 1848862230949396480 |
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| author | Ali, Abdulrazzaq Qasem Md Sultan, Abu Bakar Abd Ghani, Abdul Azim Zulzalil, Hazura |
| author_facet | Ali, Abdulrazzaq Qasem Md Sultan, Abu Bakar Abd Ghani, Abdul Azim Zulzalil, Hazura |
| author_sort | Ali, Abdulrazzaq Qasem |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | Although customization plays a significant role in the provision of software as a service (SaaS), delivering a customizable SaaS application that reflects the tenant’s specific requirements with acceptable level of quality is a challenge. Drawing on a pr-developed software customization model for SaaS quality, two fundamental objectives of this study were to determine whether different software customization approaches have direct impacts on SaaS quality, and also to assess the construct reliability and construct validity of the model. A questionnaire-based survey was used to collect data from 244 software professionals with experience in SaaS development. Structural equation modeling was employed to test the construct reliability, construct validity, and research hypotheses. The measurement model assessment suggested that the six-construct model with 39 items exhibited good construct reliability and construct validity. The findings of the structural model assessment show that all customization approaches other than the integration approach significantly influence the quality of SaaS applications. The findings also indicate that both configuration and composition approaches have positive impacts on SaaS quality, while the impacts of the other approaches are negative. The empirical assessment and evaluation of this model, which features a rich set of information, provides considerable benefits to both researchers and practitioners. |
| first_indexed | 2025-11-15T13:13:44Z |
| format | Article |
| id | upm-95829 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-15T13:13:44Z |
| publishDate | 2021 |
| publisher | Multidisciplinary Digital Publishing Institute |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-958292023-03-28T03:26:31Z http://psasir.upm.edu.my/id/eprint/95829/ An empirical investigation of software customization and its impact on the quality of software as a service: perspectives from software professionals Ali, Abdulrazzaq Qasem Md Sultan, Abu Bakar Abd Ghani, Abdul Azim Zulzalil, Hazura Although customization plays a significant role in the provision of software as a service (SaaS), delivering a customizable SaaS application that reflects the tenant’s specific requirements with acceptable level of quality is a challenge. Drawing on a pr-developed software customization model for SaaS quality, two fundamental objectives of this study were to determine whether different software customization approaches have direct impacts on SaaS quality, and also to assess the construct reliability and construct validity of the model. A questionnaire-based survey was used to collect data from 244 software professionals with experience in SaaS development. Structural equation modeling was employed to test the construct reliability, construct validity, and research hypotheses. The measurement model assessment suggested that the six-construct model with 39 items exhibited good construct reliability and construct validity. The findings of the structural model assessment show that all customization approaches other than the integration approach significantly influence the quality of SaaS applications. The findings also indicate that both configuration and composition approaches have positive impacts on SaaS quality, while the impacts of the other approaches are negative. The empirical assessment and evaluation of this model, which features a rich set of information, provides considerable benefits to both researchers and practitioners. Multidisciplinary Digital Publishing Institute 2021 Article PeerReviewed Ali, Abdulrazzaq Qasem and Md Sultan, Abu Bakar and Abd Ghani, Abdul Azim and Zulzalil, Hazura (2021) An empirical investigation of software customization and its impact on the quality of software as a service: perspectives from software professionals. Applied Sciences-Basel, 11 (4). art. no. 1677. pp. 1-18. ISSN 2076-3417 https://www.mdpi.com/2076-3417/11/4/1677 10.3390/app11041677 |
| spellingShingle | Ali, Abdulrazzaq Qasem Md Sultan, Abu Bakar Abd Ghani, Abdul Azim Zulzalil, Hazura An empirical investigation of software customization and its impact on the quality of software as a service: perspectives from software professionals |
| title | An empirical investigation of software customization and its impact on the quality of software as a service: perspectives from software professionals |
| title_full | An empirical investigation of software customization and its impact on the quality of software as a service: perspectives from software professionals |
| title_fullStr | An empirical investigation of software customization and its impact on the quality of software as a service: perspectives from software professionals |
| title_full_unstemmed | An empirical investigation of software customization and its impact on the quality of software as a service: perspectives from software professionals |
| title_short | An empirical investigation of software customization and its impact on the quality of software as a service: perspectives from software professionals |
| title_sort | empirical investigation of software customization and its impact on the quality of software as a service: perspectives from software professionals |
| url | http://psasir.upm.edu.my/id/eprint/95829/ http://psasir.upm.edu.my/id/eprint/95829/ http://psasir.upm.edu.my/id/eprint/95829/ |