The chicken and egg story of a call centre in Malaysia

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The chicken and egg story of a call centre in Malaysia

Learning outcomes: After attempting the case, users are able to: analyse issues and problems faced by a call centre in Malaysia. Determine the root causes of the problems faced by call centre employees and generate alternative solutions to solve the problems faced by the company and to ensure the su...

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Bibliographic Details
Main Authors:	Alan, Chan Fun Foo, Tee, Keng Kok, Rathakrishnan, Thanuja, Ho, Jo Ann, Ng, Siew Imm
Format:	Article
Published:	Emerald Publishing 2021
Online Access:	http://psasir.upm.edu.my/id/eprint/95350/

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