Relationships among emotional and material rewards, job satisfaction, burnout, affective commitment, job performance, and turnover intention in the hotel industry
This study was designed to identify the intricate associations among emotional rewards (compliment, opportunity, empowerment, and recognition), material rewards (promotion, certificate, incentive, and special leave), job satisfaction, burnout, affective commitment, job performance, and turnover inte...
| Main Authors: | , , , , |
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| Format: | Article |
| Published: |
Taylor & Francis
2020
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| Online Access: | http://psasir.upm.edu.my/id/eprint/87453/ |
| _version_ | 1848860441223102464 |
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| author | Koo, Bonhak Yu, Jongsik Chua, Bee Lia Lee, Sanghyeop Han, Heesup |
| author_facet | Koo, Bonhak Yu, Jongsik Chua, Bee Lia Lee, Sanghyeop Han, Heesup |
| author_sort | Koo, Bonhak |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | This study was designed to identify the intricate associations among emotional rewards (compliment, opportunity, empowerment, and recognition), material rewards (promotion, certificate, incentive, and special leave), job satisfaction, burnout, affective commitment, job performance, and turnover intention in the hotel sector. A field survey method with a quantitative approach was used. Our results from multiple regression analysis revealed that emotional and material rewards and their dimensions are of importance in the formation of affective commitment, job performance, and turnover intention. In addition, findings from the series of mediation analysis revealed that job satisfaction and burnout played a complete/partial mediating role within the proposed theoretical framework. Overall, this research can help hotel researchers better understand the role of rewards and help practitioners develop an efficient reward system for hotel employees. |
| first_indexed | 2025-11-15T12:45:17Z |
| format | Article |
| id | upm-87453 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-15T12:45:17Z |
| publishDate | 2020 |
| publisher | Taylor & Francis |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-874532023-05-29T06:40:05Z http://psasir.upm.edu.my/id/eprint/87453/ Relationships among emotional and material rewards, job satisfaction, burnout, affective commitment, job performance, and turnover intention in the hotel industry Koo, Bonhak Yu, Jongsik Chua, Bee Lia Lee, Sanghyeop Han, Heesup This study was designed to identify the intricate associations among emotional rewards (compliment, opportunity, empowerment, and recognition), material rewards (promotion, certificate, incentive, and special leave), job satisfaction, burnout, affective commitment, job performance, and turnover intention in the hotel sector. A field survey method with a quantitative approach was used. Our results from multiple regression analysis revealed that emotional and material rewards and their dimensions are of importance in the formation of affective commitment, job performance, and turnover intention. In addition, findings from the series of mediation analysis revealed that job satisfaction and burnout played a complete/partial mediating role within the proposed theoretical framework. Overall, this research can help hotel researchers better understand the role of rewards and help practitioners develop an efficient reward system for hotel employees. Taylor & Francis 2020-09 Article PeerReviewed Koo, Bonhak and Yu, Jongsik and Chua, Bee Lia and Lee, Sanghyeop and Han, Heesup (2020) Relationships among emotional and material rewards, job satisfaction, burnout, affective commitment, job performance, and turnover intention in the hotel industry. Journal of Quality Assurance in Hospitality and Tourism, 21 (4). 371 - 401. ISSN 1528-008X ; ESSN: 1528-0098 https://www.tandfonline.com/doi/abs/10.1080/1528008X.2019.1663572 10.1080/1528008X.2019.1663572 |
| spellingShingle | Koo, Bonhak Yu, Jongsik Chua, Bee Lia Lee, Sanghyeop Han, Heesup Relationships among emotional and material rewards, job satisfaction, burnout, affective commitment, job performance, and turnover intention in the hotel industry |
| title | Relationships among emotional and material rewards, job satisfaction, burnout, affective commitment, job performance, and turnover intention in the hotel industry |
| title_full | Relationships among emotional and material rewards, job satisfaction, burnout, affective commitment, job performance, and turnover intention in the hotel industry |
| title_fullStr | Relationships among emotional and material rewards, job satisfaction, burnout, affective commitment, job performance, and turnover intention in the hotel industry |
| title_full_unstemmed | Relationships among emotional and material rewards, job satisfaction, burnout, affective commitment, job performance, and turnover intention in the hotel industry |
| title_short | Relationships among emotional and material rewards, job satisfaction, burnout, affective commitment, job performance, and turnover intention in the hotel industry |
| title_sort | relationships among emotional and material rewards, job satisfaction, burnout, affective commitment, job performance, and turnover intention in the hotel industry |
| url | http://psasir.upm.edu.my/id/eprint/87453/ http://psasir.upm.edu.my/id/eprint/87453/ http://psasir.upm.edu.my/id/eprint/87453/ |