Achieving customer satisfaction through total quality management (TQM) : the case of Hong Leong Bank Bandar Sunway branch

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Achieving customer satisfaction through total quality management (TQM) : the case of Hong Leong Bank Bandar Sunway branch

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Bibliographic Details
Main Author:	Loo, Wai Thien
Format:	Thesis
Language:	English English
Published:	2001
Subjects:	Total quality management
Online Access:	http://psasir.upm.edu.my/id/eprint/77907/ http://psasir.upm.edu.my/id/eprint/77907/1/GSM%202001%208%20UPM%20IR.pdf

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