Achieving customer satisfaction through total quality management (TQM) : the case of Hong Leong Bank Bandar Sunway branch

Achieving customer satisfaction through total quality management (TQM) : the case of Hong Leong Bank Bandar Sunway branch

Tiada abstrak.

Bibliographic Details
Main Author: Loo, Wai Thien
Format: Thesis
Language:English
English
Published: 2001
Subjects:
Total quality management
Online Access:http://psasir.upm.edu.my/id/eprint/77907/
http://psasir.upm.edu.my/id/eprint/77907/1/GSM%202001%208%20UPM%20IR.pdf

Internet

http://psasir.upm.edu.my/id/eprint/77907/
http://psasir.upm.edu.my/id/eprint/77907/1/GSM%202001%208%20UPM%20IR.pdf

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