Achieving customer satisfaction through total quality management (TQM) : the case of Hong Leong Bank Bandar Sunway branch
Tiada abstrak.
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | English English |
| Published: |
2001
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| Subjects: | |
| Online Access: | http://psasir.upm.edu.my/id/eprint/77907/ http://psasir.upm.edu.my/id/eprint/77907/1/GSM%202001%208%20UPM%20IR.pdf |
| _version_ | 1848858359517675520 |
|---|---|
| author | Loo, Wai Thien |
| author_facet | Loo, Wai Thien |
| author_sort | Loo, Wai Thien |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | Tiada abstrak. |
| first_indexed | 2025-11-15T12:12:12Z |
| format | Thesis |
| id | upm-77907 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English English |
| last_indexed | 2025-11-15T12:12:12Z |
| publishDate | 2001 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-779072021-09-07T01:26:15Z http://psasir.upm.edu.my/id/eprint/77907/ Achieving customer satisfaction through total quality management (TQM) : the case of Hong Leong Bank Bandar Sunway branch Loo, Wai Thien Tiada abstrak. 2001-04 Thesis NonPeerReviewed text en http://psasir.upm.edu.my/id/eprint/77907/1/GSM%202001%208%20UPM%20IR.pdf Loo, Wai Thien (2001) Achieving customer satisfaction through total quality management (TQM) : the case of Hong Leong Bank Bandar Sunway branch. Masters thesis, Universiti Putra Malaysia. Total quality management English |
| spellingShingle | Total quality management Loo, Wai Thien Achieving customer satisfaction through total quality management (TQM) : the case of Hong Leong Bank Bandar Sunway branch |
| title | Achieving customer satisfaction through total quality management (TQM) : the case of Hong Leong Bank Bandar Sunway branch |
| title_full | Achieving customer satisfaction through total quality management (TQM) : the case of Hong Leong Bank Bandar Sunway branch |
| title_fullStr | Achieving customer satisfaction through total quality management (TQM) : the case of Hong Leong Bank Bandar Sunway branch |
| title_full_unstemmed | Achieving customer satisfaction through total quality management (TQM) : the case of Hong Leong Bank Bandar Sunway branch |
| title_short | Achieving customer satisfaction through total quality management (TQM) : the case of Hong Leong Bank Bandar Sunway branch |
| title_sort | achieving customer satisfaction through total quality management (tqm) : the case of hong leong bank bandar sunway branch |
| topic | Total quality management |
| url | http://psasir.upm.edu.my/id/eprint/77907/ http://psasir.upm.edu.my/id/eprint/77907/1/GSM%202001%208%20UPM%20IR.pdf |