Internet Banking Service quality in Malaysia: an empirical investigation

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Internet Banking Service quality in Malaysia: an empirical investigation

This study is among the first research that develops an instrument to measure Internet Banking Service (IBS) quality in Malaysian context based on Technology Acceptance Model (TAM) and nine service quality dimensions. The objective of this research is to highlight the weaknesses and strengths of IBS...

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Bibliographic Details
Main Authors:	Ahmed Siddig, Mahgoub Elradi, Abdullah, Rusli, Jusoh, Yusmadi Yah, A. Jabar, Marzanah
Format:	Article
Language:	English
Published:	Faculty of Electronic and Computer Engineering, Universiti Teknikal Malaysia Melaka 2017
Online Access:	http://psasir.upm.edu.my/id/eprint/62201/ http://psasir.upm.edu.my/id/eprint/62201/1/Internet%20Banking%20Service%20quality%20in%20Malaysia.pdf

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