A technical perspective of knowledge management in collaborative software maintenance environment
Knowledge management (KM) is critical in Software Maintenance (SM) organizations to provide an environment for creating and sharing knowledge. SM environment is complex, knowledge-driven and highly collaborative. Issue such as inadequate knowledge is still regarded as a major challenge in SM. To fin...
| Main Authors: | , |
|---|---|
| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
Universiti Utara Malaysia
2008
|
| Online Access: | http://psasir.upm.edu.my/id/eprint/59735/ http://psasir.upm.edu.my/id/eprint/59735/1/239-244-CR120.pdf |
| _version_ | 1848854004335902720 |
|---|---|
| author | Mohd Nor, Mohd Zali Abdullah, Rusli |
| author_facet | Mohd Nor, Mohd Zali Abdullah, Rusli |
| author_sort | Mohd Nor, Mohd Zali |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | Knowledge management (KM) is critical in Software Maintenance (SM) organizations to provide an environment for creating and sharing knowledge. SM environment is complex, knowledge-driven and highly collaborative. Issue such as inadequate knowledge is still regarded as a major challenge in SM. To find out more on the above limitation in term of technical perspective, we study the activities of a maintenance organization and conducted a survey and discussion. Based on the results, we conclude that domain and technical knowledge are important to maintainers, but are often not available. Also, usefulness of tools to acquire and share knowledge are limited, mainly due to lack of integration between tools. |
| first_indexed | 2025-11-15T11:02:58Z |
| format | Conference or Workshop Item |
| id | upm-59735 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T11:02:58Z |
| publishDate | 2008 |
| publisher | Universiti Utara Malaysia |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-597352018-03-21T04:46:55Z http://psasir.upm.edu.my/id/eprint/59735/ A technical perspective of knowledge management in collaborative software maintenance environment Mohd Nor, Mohd Zali Abdullah, Rusli Knowledge management (KM) is critical in Software Maintenance (SM) organizations to provide an environment for creating and sharing knowledge. SM environment is complex, knowledge-driven and highly collaborative. Issue such as inadequate knowledge is still regarded as a major challenge in SM. To find out more on the above limitation in term of technical perspective, we study the activities of a maintenance organization and conducted a survey and discussion. Based on the results, we conclude that domain and technical knowledge are important to maintainers, but are often not available. Also, usefulness of tools to acquire and share knowledge are limited, mainly due to lack of integration between tools. Universiti Utara Malaysia 2008 Conference or Workshop Item PeerReviewed text en http://psasir.upm.edu.my/id/eprint/59735/1/239-244-CR120.pdf Mohd Nor, Mohd Zali and Abdullah, Rusli (2008) A technical perspective of knowledge management in collaborative software maintenance environment. In: Knowledge Management International Conference 2008 (KMICe 2008), 10-12 June 2008, Langkawi, Kedah. (pp. 239-244). |
| spellingShingle | Mohd Nor, Mohd Zali Abdullah, Rusli A technical perspective of knowledge management in collaborative software maintenance environment |
| title | A technical perspective of knowledge management in collaborative software maintenance environment |
| title_full | A technical perspective of knowledge management in collaborative software maintenance environment |
| title_fullStr | A technical perspective of knowledge management in collaborative software maintenance environment |
| title_full_unstemmed | A technical perspective of knowledge management in collaborative software maintenance environment |
| title_short | A technical perspective of knowledge management in collaborative software maintenance environment |
| title_sort | technical perspective of knowledge management in collaborative software maintenance environment |
| url | http://psasir.upm.edu.my/id/eprint/59735/ http://psasir.upm.edu.my/id/eprint/59735/1/239-244-CR120.pdf |