Demographic characteristics of complainers and non-complainers: a study on Malaysian mobile phone services industry’s consumers
This study revealed the results of the demographic variables for complainer and non-complainer in mobile phone services industry. A total of 285 complainers and 230 non-complainers of mobile phone users in Selangor, Wilayah Persekutuan Kuala Lumpur and Putrajaya were selected as respondents by using...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
2016
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| Online Access: | http://psasir.upm.edu.my/id/eprint/55434/ http://psasir.upm.edu.my/id/eprint/55434/1/Demographic%20characteristics%20of%20complainers%20and%20non-complainers.pdf |
| _version_ | 1848852801205043200 |
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| author | A. Rahman, Mohd. Khirzan Badzli Haron, Sharifah Azizah Paim, Laily Osman, Syuhaily Wee, Hassnah |
| author_facet | A. Rahman, Mohd. Khirzan Badzli Haron, Sharifah Azizah Paim, Laily Osman, Syuhaily Wee, Hassnah |
| author_sort | A. Rahman, Mohd. Khirzan Badzli |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | This study revealed the results of the demographic variables for complainer and non-complainer in mobile phone services industry. A total of 285 complainers and 230 non-complainers of mobile phone users in Selangor, Wilayah Persekutuan Kuala Lumpur and Putrajaya were selected as respondents by using mall-intercept approach. This descriptive study used frequency and percentage to show the results. The results were used in profiling the complainer and non-complainer. The mixed results showed that complainers were found using the post-paid plan, married, working in the public or private sector, and high monthly usage. Oher demographic variables such as gender, age, monthly income, ethnicity and financier for monthly bill payment the results were similar for both groups. |
| first_indexed | 2025-11-15T10:43:51Z |
| format | Article |
| id | upm-55434 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T10:43:51Z |
| publishDate | 2016 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-554342017-09-15T09:49:13Z http://psasir.upm.edu.my/id/eprint/55434/ Demographic characteristics of complainers and non-complainers: a study on Malaysian mobile phone services industry’s consumers A. Rahman, Mohd. Khirzan Badzli Haron, Sharifah Azizah Paim, Laily Osman, Syuhaily Wee, Hassnah This study revealed the results of the demographic variables for complainer and non-complainer in mobile phone services industry. A total of 285 complainers and 230 non-complainers of mobile phone users in Selangor, Wilayah Persekutuan Kuala Lumpur and Putrajaya were selected as respondents by using mall-intercept approach. This descriptive study used frequency and percentage to show the results. The results were used in profiling the complainer and non-complainer. The mixed results showed that complainers were found using the post-paid plan, married, working in the public or private sector, and high monthly usage. Oher demographic variables such as gender, age, monthly income, ethnicity and financier for monthly bill payment the results were similar for both groups. 2016 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/55434/1/Demographic%20characteristics%20of%20complainers%20and%20non-complainers.pdf A. Rahman, Mohd. Khirzan Badzli and Haron, Sharifah Azizah and Paim, Laily and Osman, Syuhaily and Wee, Hassnah (2016) Demographic characteristics of complainers and non-complainers: a study on Malaysian mobile phone services industry’s consumers. Journal of Applied Environmental and Biological Sciences, 6 (6S). pp. 58-62. ISSN 2090-4215 https://www.textroad.com/pdf/JAEBS/J.%20Appl.%20Environ.%20Biol.%20Sci.,%206(6S)58-62,%202016.pdf |
| spellingShingle | A. Rahman, Mohd. Khirzan Badzli Haron, Sharifah Azizah Paim, Laily Osman, Syuhaily Wee, Hassnah Demographic characteristics of complainers and non-complainers: a study on Malaysian mobile phone services industry’s consumers |
| title | Demographic characteristics of complainers and non-complainers: a study on Malaysian mobile phone services industry’s consumers |
| title_full | Demographic characteristics of complainers and non-complainers: a study on Malaysian mobile phone services industry’s consumers |
| title_fullStr | Demographic characteristics of complainers and non-complainers: a study on Malaysian mobile phone services industry’s consumers |
| title_full_unstemmed | Demographic characteristics of complainers and non-complainers: a study on Malaysian mobile phone services industry’s consumers |
| title_short | Demographic characteristics of complainers and non-complainers: a study on Malaysian mobile phone services industry’s consumers |
| title_sort | demographic characteristics of complainers and non-complainers: a study on malaysian mobile phone services industry’s consumers |
| url | http://psasir.upm.edu.my/id/eprint/55434/ http://psasir.upm.edu.my/id/eprint/55434/ http://psasir.upm.edu.my/id/eprint/55434/1/Demographic%20characteristics%20of%20complainers%20and%20non-complainers.pdf |