The success factors and barriers of information technology implementation in small and medium enterprises: an empirical study in Malaysia
The use of information technology (IT) among entrepreneurs is one of the critical aspects as the usage of IT effectively and efficiently will enable to increase productivity and performance in small and medium enterprises (SMEs). Previous reports revealed that SMEs in Malaysia have many concerns abo...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Inderscience Publishers
2016
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| Online Access: | http://psasir.upm.edu.my/id/eprint/53103/ http://psasir.upm.edu.my/id/eprint/53103/1/The%20success%20factors%20and%20barriers%20of%20information%20technology%20implementation%20in%20small%20and%20medium%20enterprises%20an%20empirical%20study%20in%20Malaysia.pdf |
| _version_ | 1848852211439763456 |
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| author | Hamdan, Abdul Razak H. Yahaya, Jamaiah Deraman, Aziz Jusoh, Yusmadi Yah |
| author_facet | Hamdan, Abdul Razak H. Yahaya, Jamaiah Deraman, Aziz Jusoh, Yusmadi Yah |
| author_sort | Hamdan, Abdul Razak |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | The use of information technology (IT) among entrepreneurs is one of the critical aspects as the usage of IT effectively and efficiently will enable to increase productivity and performance in small and medium enterprises (SMEs). Previous reports revealed that SMEs in Malaysia have many concerns about the durability, competitiveness and efficiency due to problems associated such as financial, lack of information and knowledge, capability and capacity. This research is derived based on the issues related to IT implementation in SMEs in Malaysia. It determines the problems and issues related to the implementation, and identify factors for the successful implementation of IT in SMEs. The research approach includes the usage of questionnaires, interviews and case studies. Literature study identified ten critical success factors that include the management, staff, IT planning, financial, consultants, vendors, organisational culture, relationship management and change, and perception. This paper presents the success factors and the barrier of IT implementation based on the empirical study. |
| first_indexed | 2025-11-15T10:34:28Z |
| format | Article |
| id | upm-53103 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T10:34:28Z |
| publishDate | 2016 |
| publisher | Inderscience Publishers |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-531032017-10-31T08:34:51Z http://psasir.upm.edu.my/id/eprint/53103/ The success factors and barriers of information technology implementation in small and medium enterprises: an empirical study in Malaysia Hamdan, Abdul Razak H. Yahaya, Jamaiah Deraman, Aziz Jusoh, Yusmadi Yah The use of information technology (IT) among entrepreneurs is one of the critical aspects as the usage of IT effectively and efficiently will enable to increase productivity and performance in small and medium enterprises (SMEs). Previous reports revealed that SMEs in Malaysia have many concerns about the durability, competitiveness and efficiency due to problems associated such as financial, lack of information and knowledge, capability and capacity. This research is derived based on the issues related to IT implementation in SMEs in Malaysia. It determines the problems and issues related to the implementation, and identify factors for the successful implementation of IT in SMEs. The research approach includes the usage of questionnaires, interviews and case studies. Literature study identified ten critical success factors that include the management, staff, IT planning, financial, consultants, vendors, organisational culture, relationship management and change, and perception. This paper presents the success factors and the barrier of IT implementation based on the empirical study. Inderscience Publishers 2016-01 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/53103/1/The%20success%20factors%20and%20barriers%20of%20information%20technology%20implementation%20in%20small%20and%20medium%20enterprises%20an%20empirical%20study%20in%20Malaysia.pdf Hamdan, Abdul Razak and H. Yahaya, Jamaiah and Deraman, Aziz and Jusoh, Yusmadi Yah (2016) The success factors and barriers of information technology implementation in small and medium enterprises: an empirical study in Malaysia. International Journal of Business Information Systems, 21 (4). pp. 477-494. ISSN 1746-0972 |
| spellingShingle | Hamdan, Abdul Razak H. Yahaya, Jamaiah Deraman, Aziz Jusoh, Yusmadi Yah The success factors and barriers of information technology implementation in small and medium enterprises: an empirical study in Malaysia |
| title | The success factors and barriers of information technology implementation in small and medium enterprises: an empirical study in Malaysia |
| title_full | The success factors and barriers of information technology implementation in small and medium enterprises: an empirical study in Malaysia |
| title_fullStr | The success factors and barriers of information technology implementation in small and medium enterprises: an empirical study in Malaysia |
| title_full_unstemmed | The success factors and barriers of information technology implementation in small and medium enterprises: an empirical study in Malaysia |
| title_short | The success factors and barriers of information technology implementation in small and medium enterprises: an empirical study in Malaysia |
| title_sort | success factors and barriers of information technology implementation in small and medium enterprises: an empirical study in malaysia |
| url | http://psasir.upm.edu.my/id/eprint/53103/ http://psasir.upm.edu.my/id/eprint/53103/1/The%20success%20factors%20and%20barriers%20of%20information%20technology%20implementation%20in%20small%20and%20medium%20enterprises%20an%20empirical%20study%20in%20Malaysia.pdf |