Testing the criticality of HR-TQM factors in the Malaysian higher education context.
The aim of this paper is to provide evidence on the degree of criticality and reliability tests for human resource (HR) related critical success factors (CSFs) in TQM implementation. This involves identifying and defining the HR-related CSFs from an exhaustive source of literature reviews on quality...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English English |
| Published: |
Taylor & Francis
2010
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| Online Access: | http://psasir.upm.edu.my/id/eprint/16996/ http://psasir.upm.edu.my/id/eprint/16996/1/Testing%20the%20criticality%20of%20HR.pdf |
| _version_ | 1848843117470416896 |
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| author | Ali, Noor Azman Mahat, Fauziah Zairi, Mohamed |
| author_facet | Ali, Noor Azman Mahat, Fauziah Zairi, Mohamed |
| author_sort | Ali, Noor Azman |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | The aim of this paper is to provide evidence on the degree of criticality and reliability tests for human resource (HR) related critical success factors (CSFs) in TQM implementation. This involves identifying and defining the HR-related CSFs from an exhaustive source of literature reviews on quality initiatives. In higher education (HE) contexts, the CSFs in TQM programmes emphasise more management commitment, HR management and quality working attitudes for customer satisfaction. Therefore, the ‘soft’ or HR aspects in the literature review stand as the fundamental issue of concern for organizational management in quality planning and creating a quality working climate to ensure successful expected performance. Using Statistical Package for Social Sciences (SPSS), the HR-related CSFs that have high mean scores and reliability coefficients, are teamwork spirit, competent staff, customer-focus orientation and visionary leadership. Other factors have reasonably high scores and are recommended to be included in similar research in contexts other than simply the HE context. |
| first_indexed | 2025-11-15T08:09:56Z |
| format | Article |
| id | upm-16996 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English English |
| last_indexed | 2025-11-15T08:09:56Z |
| publishDate | 2010 |
| publisher | Taylor & Francis |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-169962015-11-05T04:44:57Z http://psasir.upm.edu.my/id/eprint/16996/ Testing the criticality of HR-TQM factors in the Malaysian higher education context. Ali, Noor Azman Mahat, Fauziah Zairi, Mohamed The aim of this paper is to provide evidence on the degree of criticality and reliability tests for human resource (HR) related critical success factors (CSFs) in TQM implementation. This involves identifying and defining the HR-related CSFs from an exhaustive source of literature reviews on quality initiatives. In higher education (HE) contexts, the CSFs in TQM programmes emphasise more management commitment, HR management and quality working attitudes for customer satisfaction. Therefore, the ‘soft’ or HR aspects in the literature review stand as the fundamental issue of concern for organizational management in quality planning and creating a quality working climate to ensure successful expected performance. Using Statistical Package for Social Sciences (SPSS), the HR-related CSFs that have high mean scores and reliability coefficients, are teamwork spirit, competent staff, customer-focus orientation and visionary leadership. Other factors have reasonably high scores and are recommended to be included in similar research in contexts other than simply the HE context. Taylor & Francis 2010 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/16996/1/Testing%20the%20criticality%20of%20HR.pdf Ali, Noor Azman and Mahat, Fauziah and Zairi, Mohamed (2010) Testing the criticality of HR-TQM factors in the Malaysian higher education context. Total Quality Management & Business Excellence, 21 (11). pp. 1177-1188. ISSN 1478-3363 10.1080/14783360701349534 English |
| spellingShingle | Ali, Noor Azman Mahat, Fauziah Zairi, Mohamed Testing the criticality of HR-TQM factors in the Malaysian higher education context. |
| title | Testing the criticality of HR-TQM factors in the Malaysian higher education context. |
| title_full | Testing the criticality of HR-TQM factors in the Malaysian higher education context. |
| title_fullStr | Testing the criticality of HR-TQM factors in the Malaysian higher education context. |
| title_full_unstemmed | Testing the criticality of HR-TQM factors in the Malaysian higher education context. |
| title_short | Testing the criticality of HR-TQM factors in the Malaysian higher education context. |
| title_sort | testing the criticality of hr-tqm factors in the malaysian higher education context. |
| url | http://psasir.upm.edu.my/id/eprint/16996/ http://psasir.upm.edu.my/id/eprint/16996/ http://psasir.upm.edu.my/id/eprint/16996/1/Testing%20the%20criticality%20of%20HR.pdf |