Organizational commitment and organizational citizenship behaviour: a study among public sector employees
Organizational commitment reflects employees’ dedication to their organization, while organizational citizenship behavior (OCB) entails voluntary actions beyond formal job duties. Strong commitment fosters positive work environments and encourages behaviors benefiting the organization, like assistin...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
RSIS International
2024
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| Online Access: | http://psasir.upm.edu.my/id/eprint/119511/ http://psasir.upm.edu.my/id/eprint/119511/1/119511.pdf |
| _version_ | 1848867988059455488 |
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| author | Ismail, Suriani Mohd Ali, Siti Shazwani Nazuri, Nur Shuhamin |
| author_facet | Ismail, Suriani Mohd Ali, Siti Shazwani Nazuri, Nur Shuhamin |
| author_sort | Ismail, Suriani |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | Organizational commitment reflects employees’ dedication to their organization, while organizational citizenship behavior (OCB) entails voluntary actions beyond formal job duties. Strong commitment fosters positive work environments and encourages behaviors benefiting the organization, like assisting colleagues or suggesting improvements. Research has primarily explored the relationship between overall organizational commitment and OCB, often overlooking the distinct impacts of its various dimensions. Furthermore, limited attention has been given to how affective, continuance and normative commitment uniquely contribute to the different aspects of OCB among public sector employees. On top of that, this paper discusses extensive findings and the theoretical basis explaining the relationship between organizational commitment and OCB, which was limited in the literature. This study addresses these gaps by reviewing Social Exchange Theory (SET) to explain the effect of organizational commitment on OCB and thoroughly examine the relationship between these variables. The findings of this study have practical implications that can empower organizations to enhance employee engagement and performance. They reveal that continuance and normative commitments significantly influence OCB, suggesting that organizations can strengthen these commitments by providing clear career paths, recognizing employee contributions, and fostering a strong sense of organizational loyalty. |
| first_indexed | 2025-11-15T14:45:14Z |
| format | Article |
| id | upm-119511 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T14:45:14Z |
| publishDate | 2024 |
| publisher | RSIS International |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-1195112025-08-27T04:11:40Z http://psasir.upm.edu.my/id/eprint/119511/ Organizational commitment and organizational citizenship behaviour: a study among public sector employees Ismail, Suriani Mohd Ali, Siti Shazwani Nazuri, Nur Shuhamin Organizational commitment reflects employees’ dedication to their organization, while organizational citizenship behavior (OCB) entails voluntary actions beyond formal job duties. Strong commitment fosters positive work environments and encourages behaviors benefiting the organization, like assisting colleagues or suggesting improvements. Research has primarily explored the relationship between overall organizational commitment and OCB, often overlooking the distinct impacts of its various dimensions. Furthermore, limited attention has been given to how affective, continuance and normative commitment uniquely contribute to the different aspects of OCB among public sector employees. On top of that, this paper discusses extensive findings and the theoretical basis explaining the relationship between organizational commitment and OCB, which was limited in the literature. This study addresses these gaps by reviewing Social Exchange Theory (SET) to explain the effect of organizational commitment on OCB and thoroughly examine the relationship between these variables. The findings of this study have practical implications that can empower organizations to enhance employee engagement and performance. They reveal that continuance and normative commitments significantly influence OCB, suggesting that organizations can strengthen these commitments by providing clear career paths, recognizing employee contributions, and fostering a strong sense of organizational loyalty. RSIS International 2024 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/119511/1/119511.pdf Ismail, Suriani and Mohd Ali, Siti Shazwani and Nazuri, Nur Shuhamin (2024) Organizational commitment and organizational citizenship behaviour: a study among public sector employees. International Journal of Research and Innovation in Social Science, 8 (5). pp. 2495-2505. ISSN 2454-6186 https://rsisinternational.org/journals/ijriss/articles/organizational-commitment-and-organizational-citizenship-behaviour-a-study-among-public-sector-employees/ 10.47772/ijriss.2024.805180 |
| spellingShingle | Ismail, Suriani Mohd Ali, Siti Shazwani Nazuri, Nur Shuhamin Organizational commitment and organizational citizenship behaviour: a study among public sector employees |
| title | Organizational commitment and organizational citizenship behaviour: a study among public sector employees |
| title_full | Organizational commitment and organizational citizenship behaviour: a study among public sector employees |
| title_fullStr | Organizational commitment and organizational citizenship behaviour: a study among public sector employees |
| title_full_unstemmed | Organizational commitment and organizational citizenship behaviour: a study among public sector employees |
| title_short | Organizational commitment and organizational citizenship behaviour: a study among public sector employees |
| title_sort | organizational commitment and organizational citizenship behaviour: a study among public sector employees |
| url | http://psasir.upm.edu.my/id/eprint/119511/ http://psasir.upm.edu.my/id/eprint/119511/ http://psasir.upm.edu.my/id/eprint/119511/ http://psasir.upm.edu.my/id/eprint/119511/1/119511.pdf |