Exploring luxury hotel consumption values, attitudes and revisit intention in the post-pandemic era
In the post-pandemic era, luxury hotels face recovery challenges owing to economic recession, heightened safety awareness among consumers, and uncertainty. To address this, we proposed a modified value-attitude-behaviour model based on consumption value and human values theory. Our study sample incl...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
University Malaysia Sarawak
2024
|
| Online Access: | http://psasir.upm.edu.my/id/eprint/119209/ http://psasir.upm.edu.my/id/eprint/119209/1/119209.pdf |
| _version_ | 1848867903732973568 |
|---|---|
| author | Ng, Siew Imm Yao, Yue Kamal Basha, Norazlyn |
| author_facet | Ng, Siew Imm Yao, Yue Kamal Basha, Norazlyn |
| author_sort | Ng, Siew Imm |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | In the post-pandemic era, luxury hotels face recovery challenges owing to economic recession, heightened safety awareness among consumers, and uncertainty. To address this, we proposed a modified value-attitude-behaviour model based on consumption value and human values theory. Our study sample included 421 Chinese consumers. The findings show that functional, social, epistemic, and security values significantly influence attitudes towards luxury hotels, which, in turn, affect revisit intentions. Attitudes mediate these relationships, with a positive impact on revisit intentions. Emotional value’s influence on attitudes and revisit intentions has decreased post the pandemic, providing practical insights for luxury hotel management. This research provides empirical evidence supporting both theoretical and managerial insights, offering perceptions into the formation of customer attitudes and revisit intentions towards luxury hotels in the post-pandemic era. |
| first_indexed | 2025-11-15T14:43:54Z |
| format | Article |
| id | upm-119209 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T14:43:54Z |
| publishDate | 2024 |
| publisher | University Malaysia Sarawak |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-1192092025-08-11T00:38:35Z http://psasir.upm.edu.my/id/eprint/119209/ Exploring luxury hotel consumption values, attitudes and revisit intention in the post-pandemic era Ng, Siew Imm Yao, Yue Kamal Basha, Norazlyn In the post-pandemic era, luxury hotels face recovery challenges owing to economic recession, heightened safety awareness among consumers, and uncertainty. To address this, we proposed a modified value-attitude-behaviour model based on consumption value and human values theory. Our study sample included 421 Chinese consumers. The findings show that functional, social, epistemic, and security values significantly influence attitudes towards luxury hotels, which, in turn, affect revisit intentions. Attitudes mediate these relationships, with a positive impact on revisit intentions. Emotional value’s influence on attitudes and revisit intentions has decreased post the pandemic, providing practical insights for luxury hotel management. This research provides empirical evidence supporting both theoretical and managerial insights, offering perceptions into the formation of customer attitudes and revisit intentions towards luxury hotels in the post-pandemic era. University Malaysia Sarawak 2024 Article PeerReviewed text en cc_by_4 http://psasir.upm.edu.my/id/eprint/119209/1/119209.pdf Ng, Siew Imm and Yao, Yue and Kamal Basha, Norazlyn (2024) Exploring luxury hotel consumption values, attitudes and revisit intention in the post-pandemic era. Journal of Marketing Advances and Practices, 6 (1). pp. 15-39. ISSN 2682-8170 https://ajbir.org/assets/document/JAMP/volume6_issue1_2024/04-Exploring-Luxury-Hotel-Consumption-Values-Attitudes-and-Revisit-Intention-in-the-Post-Pandemic-Era.pdf |
| spellingShingle | Ng, Siew Imm Yao, Yue Kamal Basha, Norazlyn Exploring luxury hotel consumption values, attitudes and revisit intention in the post-pandemic era |
| title | Exploring luxury hotel consumption values, attitudes and revisit intention in the post-pandemic era |
| title_full | Exploring luxury hotel consumption values, attitudes and revisit intention in the post-pandemic era |
| title_fullStr | Exploring luxury hotel consumption values, attitudes and revisit intention in the post-pandemic era |
| title_full_unstemmed | Exploring luxury hotel consumption values, attitudes and revisit intention in the post-pandemic era |
| title_short | Exploring luxury hotel consumption values, attitudes and revisit intention in the post-pandemic era |
| title_sort | exploring luxury hotel consumption values, attitudes and revisit intention in the post-pandemic era |
| url | http://psasir.upm.edu.my/id/eprint/119209/ http://psasir.upm.edu.my/id/eprint/119209/ http://psasir.upm.edu.my/id/eprint/119209/1/119209.pdf |