The impact of online learning quality service on students online learning satisfaction
The current research aims to examine the impact of online learning service quality on student online learning satisfaction. The participants were determined through the purposive sampling method. A total of 158 university students participated in the current research. The participants were given que...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Zenodo
2024
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| Online Access: | http://psasir.upm.edu.my/id/eprint/119130/ http://psasir.upm.edu.my/id/eprint/119130/1/119130.pdf |
| _version_ | 1848867881797812224 |
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| author | Hidayat, Riyan Armansah, Youdi Syed Aris, Sharipah Ruzaina Imami, Muh Khairul Wajedi Walad, Muzakkir Al-inayah, Cindhy Rizkika |
| author_facet | Hidayat, Riyan Armansah, Youdi Syed Aris, Sharipah Ruzaina Imami, Muh Khairul Wajedi Walad, Muzakkir Al-inayah, Cindhy Rizkika |
| author_sort | Hidayat, Riyan |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | The current research aims to examine the impact of online learning service quality on student online learning satisfaction. The participants were determined through the purposive sampling method. A total of 158 university students participated in the current research. The participants were given questionnaires related to online learning quality service and student online learning satisfaction. The data gathered will then be analyzed in the statistical package for social science (SPSS), employing several analyses, namely descriptive analysis, Pearson correlation coefficient, and multiple regression analysis. The descriptive analysis concludes that the level of online learning service quality and students' satisfaction in online learning settings were very high. The Pearson correlation indicates a strong and significant correlation between online learning quality service and student online learning satisfaction. The result of the multiple regression analysis emphasized the significant impact of the online learning quality service on student online learning satisfaction, where three dimensions of online learning quality service significantly contributed to student online learning satisfaction, namely internet self-efficacy, technology quality, and convenient usage. This research contributed to proving the impact of online learning quality service on student online learning satisfaction. This research also predicts several aspects of online learning service quality that significantly affect students online learning satisfaction |
| first_indexed | 2025-11-15T14:43:33Z |
| format | Article |
| id | upm-119130 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T14:43:33Z |
| publishDate | 2024 |
| publisher | Zenodo |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-1191302025-08-06T07:36:41Z http://psasir.upm.edu.my/id/eprint/119130/ The impact of online learning quality service on students online learning satisfaction Hidayat, Riyan Armansah, Youdi Syed Aris, Sharipah Ruzaina Imami, Muh Khairul Wajedi Walad, Muzakkir Al-inayah, Cindhy Rizkika The current research aims to examine the impact of online learning service quality on student online learning satisfaction. The participants were determined through the purposive sampling method. A total of 158 university students participated in the current research. The participants were given questionnaires related to online learning quality service and student online learning satisfaction. The data gathered will then be analyzed in the statistical package for social science (SPSS), employing several analyses, namely descriptive analysis, Pearson correlation coefficient, and multiple regression analysis. The descriptive analysis concludes that the level of online learning service quality and students' satisfaction in online learning settings were very high. The Pearson correlation indicates a strong and significant correlation between online learning quality service and student online learning satisfaction. The result of the multiple regression analysis emphasized the significant impact of the online learning quality service on student online learning satisfaction, where three dimensions of online learning quality service significantly contributed to student online learning satisfaction, namely internet self-efficacy, technology quality, and convenient usage. This research contributed to proving the impact of online learning quality service on student online learning satisfaction. This research also predicts several aspects of online learning service quality that significantly affect students online learning satisfaction Zenodo 2024 Article PeerReviewed text en cc_by_nc_nd_4 http://psasir.upm.edu.my/id/eprint/119130/1/119130.pdf Hidayat, Riyan and Armansah, Youdi and Syed Aris, Sharipah Ruzaina and Imami, Muh Khairul Wajedi and Walad, Muzakkir and Al-inayah, Cindhy Rizkika (2024) The impact of online learning quality service on students online learning satisfaction. Seybold Report, 19 (4). pp. 221-232. ISSN 1533-9211 https://zenodo.org/records/10992080 10.5281/zenodo.10992080 |
| spellingShingle | Hidayat, Riyan Armansah, Youdi Syed Aris, Sharipah Ruzaina Imami, Muh Khairul Wajedi Walad, Muzakkir Al-inayah, Cindhy Rizkika The impact of online learning quality service on students online learning satisfaction |
| title | The impact of online learning quality service on students online learning satisfaction |
| title_full | The impact of online learning quality service on students online learning satisfaction |
| title_fullStr | The impact of online learning quality service on students online learning satisfaction |
| title_full_unstemmed | The impact of online learning quality service on students online learning satisfaction |
| title_short | The impact of online learning quality service on students online learning satisfaction |
| title_sort | impact of online learning quality service on students online learning satisfaction |
| url | http://psasir.upm.edu.my/id/eprint/119130/ http://psasir.upm.edu.my/id/eprint/119130/ http://psasir.upm.edu.my/id/eprint/119130/ http://psasir.upm.edu.my/id/eprint/119130/1/119130.pdf |