The impact of human-computer interaction on electronic service quality satisfaction towards Taobao online platform: mediated by task technology fit

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The impact of human-computer interaction on electronic service quality satisfaction towards Taobao online platform: mediated by task technology fit

How human-computer interaction affects customer electronic service quality satisfaction is an important issue that electronic service-based companies need to consider. This paper constructs a conceptual model based on service dominant logic theory and task technology fit theory. It conducts a questi...

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Bibliographic Details
Main Authors:	Ruan, Qijie, Li, Mengyu, Wan Abas, Wan Anita, Hassan, Abd Rauf, Liu, Huinan
Format:	Article
Published:	Informa UK Limited 2023
Online Access:	http://psasir.upm.edu.my/id/eprint/108924/

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