The relationship between effective communication and customers' satisfaction: a study in four and five star hotels in Kuching

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The relationship between effective communication and customers' satisfaction: a study in four and five star hotels in Kuching

Qnhospitality industry, revenues are driven by guest satisfaction. Therefore, in order to satisfy the customers, the service providers must ensure that the needs and wants of the customers are met. Many researchers agreed that effective communication skills greatly influence customers' satisfac...

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Bibliographic Details
Main Author:	Aniza Baizura, Ariffin
Format:	Thesis
Language:	English
Published:	Universiti Malaysia Sarawak, (UNIMAS) 2012
Subjects:	H Social Sciences (General)
Online Access:	http://ir.unimas.my/id/eprint/9073/ http://ir.unimas.my/id/eprint/9073/2/Aniza%20Baizura%20ft.pdf

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