The relationship between effective communication and customers' satisfaction: a study in four and five star hotels in Kuching
Qnhospitality industry, revenues are driven by guest satisfaction. Therefore, in order to satisfy the customers, the service providers must ensure that the needs and wants of the customers are met. Many researchers agreed that effective communication skills greatly influence customers' satisfac...
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| Format: | Thesis |
| Language: | English |
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Universiti Malaysia Sarawak, (UNIMAS)
2012
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| Online Access: | http://ir.unimas.my/id/eprint/9073/ http://ir.unimas.my/id/eprint/9073/2/Aniza%20Baizura%20ft.pdf |