Indirect Complaints by ESL learners in a Malaysian tertiary setting

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Indirect Complaints by ESL learners in a Malaysian tertiary setting

While direct complaints to the source of the dissatisfaction aim to resolve problems, indirect complaints to a hearer not responsible for the matter of complaint may function to gain sympathy or to maintain social relationships with the speaker. This study examined the structure and language feature...

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Bibliographic Details
Main Authors:	Ting, Su Hie, Kai, Karen Ling Phang
Format:	Proceeding
Language:	English
Published:	2009
Subjects:	L Education (General)
Online Access:	http://ir.unimas.my/id/eprint/741/ http://ir.unimas.my/id/eprint/741/7/Indirect%20Complaints.pdf

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