Organizational factors associated with internal customer satisfaction :a case study in retail business
The purpose of this study was to determine the organizational factors that associated with internal customer satisfaction at H&L Supermarket Sdn Bhd. The dependent variable in this study was the internal customer satisfaction meanwhile the independent variables were wages, work...
| Main Author: | |
|---|---|
| Format: | Final Year Project Report / IMRAD |
| Language: | English |
| Published: |
Universiti Malaysia Sarawak, UNIMAS
2009
|
| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/6906/ http://ir.unimas.my/id/eprint/6906/8/WONG%20SIEW%20HARNG.pdf |