Empowerment of front-line employees : a case study of the hotel industry in the Klang Valley
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| Format: | Thesis |
| Language: | English |
| Published: |
1999
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| Online Access: | http://ir.unimas.my/id/eprint/3552/ http://ir.unimas.my/id/eprint/3552/1/Nirmala%20Ramakrishnan%20ft.pdf |