Factors influencing quality performance of customer service : a case study

QR Code

Factors influencing quality performance of customer service : a case study

Bibliographic Details
Main Author:	Lim, Chez Yeen.
Format:	Final Year Project Report / IMRAD
Language:	English
Published:	Universiti Malaysia Sarawak (UNIMAS) 2003
Subjects:	HD Industries. Land use. Labor
Online Access:	http://ir.unimas.my/id/eprint/18512/ http://ir.unimas.my/id/eprint/18512/3/Lim%20Chez%20Yeen.pdf

Similar Items

Factors affecting service recovery performance and customer service employees
by: Shishi Kumar Piaralal,, et al.
Published: (2016)

Profitability Driving Factors Of Property Developers In Malaysia
by: Wong, Wee Chez
Published: (2022)

A study on service quality in relations towards customer satisfaction among express bus customer in Kuantan /
by: Nor Fillianie, Aziz
Published: (2013)

Corporate image, service quality, customer perceived value, relationship quality and its effect on switching intention among Islamic banking customers in Malaysia / Nor Hashima binti Hashim.
by: Nor Hashima, Hashim
Published: (2011)

Linking service climate with customer satisfaction in Perak hotel industry: a study from service provider perspective
by: H’ng, Chun Siang, et al.
Published: (2018)

The study of services quality by Rapid Kuantan bus
by: Noordiana, Baharom
Published: (2014)

Factors influence real estate agents sales performance: in case of organizational controls and motivation plans
by: Fong, Jia Xun
Published: (2022)

Customer satisfaction in hotel service industry at Kuching area
by: Rani, Kalemuthu.
Published: (2004)

Customers satisfaction towards the fast food restaurants' service quality: a case study in McDonald's, Kuching, Sarawak
by: Lim,, Sze Sze
Published: (2006)

Factors Influencing Intention to Use Cloud Storage Services Amongst Postgraduate
by: Bazel, Mahmood A., et al.
Published: (2018)

Main factor influencing housing affordability in liveable city: Case study in Petaling Jaya
by: Siw, Jing Yi
Published: (2022)

Factors affecting the rate of employee retention in service industry
by: Lim, Ke Yee
Published: (2023)

Factors influencing employee perception on performance management system
by: Fatimah, Mahmud, et al.
Published: (2019)

Factors that influence students in selecting student housing: a case study in Utar Sungai Long campus
by: Pang, Wiyett
Published: (2022)

Factors affecting customer loyalty in Malaysia Airlines Berhad
by: Wong, Zhi Sheng, et al.
Published: (2020)

Service Quality ad Property Owner Satisfaction in Building Management for Private Residence Property
by: Woon, Siew Lim
Published: (2016)

Value Innovation in the Malaysian Telecommunications Service Industry: Case Study
by: Hajar, Mohamed A., et al.
Published: (2019)

An empirical study of emotional labor on customer loyalty intentions with mediating role of perceived service quality in banking sector
by: Muhammad Kashif, ., et al.
Published: (2022)

Working Environment and Its Influence on Employees' Performance: A Case Study of an Oils and Gas Vendor Company in Malaysia
by: Thiruchelvan, Sinnappan
Published: (2017)

Customer satisfaction : a case study on Lucent Technologies (Malaysia) Sdn. Bhd. / Kuah Kim Peng
by: Kuah, Kim Peng
Published: (1998)

The influence of corporate governance on financial performance in the hospitality industry
by: Lim, Zi Wei
Published: (2023)

The level of service quality for the public transport : a study of Rapid Kuantan in Kuantan routes
by: Muhammad Firdaus, Ismail
Published: (2013)

An Assessment Of Occupants’ Satisfaction On The Property Management Service Quality: A Study On Mixeduse Building
by: Tum, Choo Yoong
Published: (2022)

Perception towards factors influencing transfer of training :a case study in Komag usa (Malaysia) sdn. (Sarawak Operation), Kuching
by: Wong,, Lee Lee.
Published: (2007)

Promoting public transport by improving its service quality
by: Noorazila, Asman
Published: (2014)

A study on public transport quality of service from user of view (casestudy: Kota Kinabalu)
by: Muhammad Ismail, Jaafar
Published: (2014)

Total quality management approach, a case study in manufacturing industry
by: Yap, Pei Xiang
Published: (2007)

A study on the factors influencing housing purchase decision nearby airport
by: Liew, Qian Ni
Published: (2022)

Firm and internal environmental factors that affect employee performance in MNCS
by: Lim, Sze Huey
Published: (2023)

Value innovation activities in the wireless telecommunications service sector: A case study of the Malaysian market
by: Hajar, Mohamed A., et al.
Published: (2020)

Factors influencing the effective leadership succession planning: Study on a Malaysian GLC
by: Shamsulkahar, Abdul Shukor, et al.
Published: (2019)

A study of factors influencing housing developers to choose appropriate procurement strategy
by: Raja Nurfarhana, Raja Razalli
Published: (2014)

Exploring the influence of service quality (sq) on patient satisfaction (ps) : a case study of universiti malaysia pahang health centre (umphc)
by: Khairul Salleh, Abdul Basit
Published: (2022)

Visual Management, Performance Management and Performance Improvement: a case study of an oil and gas company
by: Young, Wei Loong
Published: (2017)

Determinants of customer’s loyalty: An empirical study of Malaysian retail banking industry
by: Tan, William Wey Lian
Published: (2023)

A study on the factors of employee empowerment on work performance in manufacturing industry
by: Siti Solehan, Tajuddin
Published: (2013)

The Influence Of Geothermal Environment To The Quality Of Porcelain Insulator: A Gap Analysis
by: Nur Syahidah, Yusoff, et al.
Published: (2012)

Factors Influencing Local Opposition Towards Housing Development
by: Kheng, Sok Yee
Published: (2021)

A study on bus operation performance and demand sustainability (case study : Kota Kinabalu, Sabah)
by: Ahmad Fauzi, Raffee
Published: (2014)

Information asymmetry, trading volume and returns in the Malaysian stock market
by: Chue, Wen Yeen, et al.
Published: (2007)