APA (7th ed.) Citation

Ramayah, T., Lo, M. C., Kamel, R., & Oh, S. M. (2014). Identifying priority using an importance-performance matrix analysis (ipma): The case of internet banking in Malaysia. IGI Global.

Chicago Style (17th ed.) Citation

Ramayah, T., May Chiun Lo, Rouibah Kamel, and Sook May Oh. Identifying Priority Using an Importance-performance Matrix Analysis (ipma): The Case of Internet Banking in Malaysia. IGI Global, 2014.

MLA (9th ed.) Citation

Ramayah, T., et al. Identifying Priority Using an Importance-performance Matrix Analysis (ipma): The Case of Internet Banking in Malaysia. IGI Global, 2014.