Developing Effective Customer Service Employees through Action Re-search : A Malaysian Local Authority Experience

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Developing Effective Customer Service Employees through Action Re-search : A Malaysian Local Authority Experience

Launching a hotline service is just one stage in the process of dealing with customers. Crucial to meeting its objectives is the development of human resources to imple-ment the hotline. This is to ensure that quality and standard are demonstrated in or-der to justify its existence. This paper prese...

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Bibliographic Details
Main Authors:	Peter, Songan, Elizabeth, Loh, Abang Ekhsan, Abang Othman
Format:	Article
Language:	English
Published:	UNIMAS Publisher 2016
Subjects:	H Social Sciences (General)
Online Access:	http://ir.unimas.my/id/eprint/17513/ http://ir.unimas.my/id/eprint/17513/1/Developing%20Effective%20Customer%20Service%20Employees%20through%20Action%20%28abstract%29.pdf

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