Developing Effective Customer Service Employees through Action Re-search : A Malaysian Local Authority Experience
Launching a hotline service is just one stage in the process of dealing with customers. Crucial to meeting its objectives is the development of human resources to imple-ment the hotline. This is to ensure that quality and standard are demonstrated in or-der to justify its existence. This paper prese...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
UNIMAS Publisher
2016
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| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/17513/ http://ir.unimas.my/id/eprint/17513/1/Developing%20Effective%20Customer%20Service%20Employees%20through%20Action%20%28abstract%29.pdf |