APA (7th ed.) Citation

Peter, S., Elizabeth, L., & Abang Ekhsan, A. O. (2016). Developing Effective Customer Service Employees through Action Re-search: A Malaysian Local Authority Experience. UNIMAS Publisher.

Chicago Style (17th ed.) Citation

Peter, Songan, Loh Elizabeth, and Abang Othman Abang Ekhsan. Developing Effective Customer Service Employees Through Action Re-search: A Malaysian Local Authority Experience. UNIMAS Publisher, 2016.

MLA (9th ed.) Citation

Peter, Songan, et al. Developing Effective Customer Service Employees Through Action Re-search: A Malaysian Local Authority Experience. UNIMAS Publisher, 2016.