Generic analysis of bakery service encounters in Malaysia

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Generic analysis of bakery service encounters in Malaysia

The study aimed to describe the staging of service encounters in a bakery in Sarawak, Malaysia. The specific aspects studied were categories of transactions, staging of transactions, and nonverbal enactment of stages of transactions. A total of 100 interactions between Chinese vendors and Chinese, M...

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Bibliographic Details
Main Authors:	Yih-Long, Lau, Ting, Su Hie
Format:	Article
Published:	John Benjamins Publishing 2016
Subjects:	H Social Sciences (General) P Philology. Linguistics
Online Access:	http://ir.unimas.my/id/eprint/15757/

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