Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model

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Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model

The aim of this study is to measure the relationship between service quality and customer satisfaction among the customers of Pakistani Islamic banks. This study employed a modified SERVQUAL model by introducing a unique dimension of compliance in the context of service industry. A self-administered...

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Bibliographic Details
Main Authors:	Ali, Muhammad, Ali Raza, Syed
Format:	Article
Language:	English
Published:	Routledge 2017
Subjects:	H Social Sciences (General)
Online Access:	http://ir.unimas.my/id/eprint/15411/ http://ir.unimas.my/id/eprint/15411/2/Service%20quality.pdf

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