Service Quality Dimensions and Members’ Satisfaction: A Mixed-Methods Approach

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Service Quality Dimensions and Members’ Satisfaction: A Mixed-Methods Approach

This study attempts to investigate the relationship between service quality dimensions and satisfaction of credit cooperative members in Sarawak. This study used mixed method approach that involves two phases. The first phase employed a focus group interview to explore the experiences concerning...

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Bibliographic Details
Main Authors:	Yusman, Yacob, Hiram, Ting, Jati Kasuma, Ali
Format:	Proceeding
Language:	English
Published:	2016
Subjects:	H Social Sciences (General)
Online Access:	http://ir.unimas.my/id/eprint/14151/ http://ir.unimas.my/id/eprint/14151/1/Service%20Quality.pdf

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