The impact of online social capital on innovative job performance: Mediated by work engagement
The present study investigates how online social capital developed through social media (SM) usage influences employees’ innovative job performance in the Malaysian public sector, with work engagement as a mediator. It addresses a limited understanding of how online connections specifically network...
| Main Authors: | , , , , , , , |
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| Format: | Article |
| Language: | English |
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Springer Nature
2025
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| Online Access: | http://umpir.ump.edu.my/id/eprint/45101/ http://umpir.ump.edu.my/id/eprint/45101/1/The%20impact%20of%20online%20social%20capital%20on%20innovative%20job%20performance.pdf |
| _version_ | 1848827253266317312 |
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| author | Wider, Walton Muhammad Ashraf, Fauzi Nur Muneerah, Kasim Muhammad Fakhrul, Yusuf Siti Aminah, Harun Siti Quyume, Azira Tanucan, Jem Cloyd M. Hossain, Syed Far Abid |
| author_facet | Wider, Walton Muhammad Ashraf, Fauzi Nur Muneerah, Kasim Muhammad Fakhrul, Yusuf Siti Aminah, Harun Siti Quyume, Azira Tanucan, Jem Cloyd M. Hossain, Syed Far Abid |
| author_sort | Wider, Walton |
| building | UMP Institutional Repository |
| collection | Online Access |
| description | The present study investigates how online social capital developed through social media (SM) usage influences employees’ innovative job performance in the Malaysian public sector, with work engagement as a mediator. It addresses a limited understanding of how online connections specifically network ties, shared vision, and trust, function digitally to enhance engagement and innovation. Employing a quantitative, cross-sectional survey, data from 313 Malaysian public sector employees were analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM). Established scales measured online social capital, work engagement, and innovative job performance. Results show that network ties and trust significantly enhance work engagement, subsequently improving innovative job performance. Work engagement mediates the relationships between network ties and innovative job performance, as well as trust and innovative job performance. In contrast, a shared vision neither influences work engagement nor indirectly affects innovative performance. These findings highlight that the quality of digital social relationships, rather than shared workplace norms, drives employee involvement and innovation. This study contributes to organizational behavior literature by integrating online social capital and work engagement research in a public sector setting. It underscores the strategic importance of SM platforms in building meaningful digital connections, providing evidence that online trust and network ties serve as catalysts for enhancing employee engagement and innovative performance. The insights gained inform policymakers, industrial leaders, and researchers on optimizing workforce potential within technology-driven environments, ultimately supporting more effective public service innovation. |
| first_indexed | 2025-11-15T03:57:46Z |
| format | Article |
| id | ump-45101 |
| institution | Universiti Malaysia Pahang |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T03:57:46Z |
| publishDate | 2025 |
| publisher | Springer Nature |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | ump-451012025-07-18T01:22:33Z http://umpir.ump.edu.my/id/eprint/45101/ The impact of online social capital on innovative job performance: Mediated by work engagement Wider, Walton Muhammad Ashraf, Fauzi Nur Muneerah, Kasim Muhammad Fakhrul, Yusuf Siti Aminah, Harun Siti Quyume, Azira Tanucan, Jem Cloyd M. Hossain, Syed Far Abid HD28 Management. Industrial Management HF5601 Accounting HM Sociology The present study investigates how online social capital developed through social media (SM) usage influences employees’ innovative job performance in the Malaysian public sector, with work engagement as a mediator. It addresses a limited understanding of how online connections specifically network ties, shared vision, and trust, function digitally to enhance engagement and innovation. Employing a quantitative, cross-sectional survey, data from 313 Malaysian public sector employees were analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM). Established scales measured online social capital, work engagement, and innovative job performance. Results show that network ties and trust significantly enhance work engagement, subsequently improving innovative job performance. Work engagement mediates the relationships between network ties and innovative job performance, as well as trust and innovative job performance. In contrast, a shared vision neither influences work engagement nor indirectly affects innovative performance. These findings highlight that the quality of digital social relationships, rather than shared workplace norms, drives employee involvement and innovation. This study contributes to organizational behavior literature by integrating online social capital and work engagement research in a public sector setting. It underscores the strategic importance of SM platforms in building meaningful digital connections, providing evidence that online trust and network ties serve as catalysts for enhancing employee engagement and innovative performance. The insights gained inform policymakers, industrial leaders, and researchers on optimizing workforce potential within technology-driven environments, ultimately supporting more effective public service innovation. Springer Nature 2025 Article PeerReviewed pdf en cc_by_nc_nd_4 http://umpir.ump.edu.my/id/eprint/45101/1/The%20impact%20of%20online%20social%20capital%20on%20innovative%20job%20performance.pdf Wider, Walton and Muhammad Ashraf, Fauzi and Nur Muneerah, Kasim and Muhammad Fakhrul, Yusuf and Siti Aminah, Harun and Siti Quyume, Azira and Tanucan, Jem Cloyd M. and Hossain, Syed Far Abid (2025) The impact of online social capital on innovative job performance: Mediated by work engagement. Discover Sustainability, 6 (1). pp. 1-15. ISSN 2662-9984. (Published) https://doi.org/10.1007/s43621-025-01224-7 https://doi.org/10.1007/s43621-025-01224-7 |
| spellingShingle | HD28 Management. Industrial Management HF5601 Accounting HM Sociology Wider, Walton Muhammad Ashraf, Fauzi Nur Muneerah, Kasim Muhammad Fakhrul, Yusuf Siti Aminah, Harun Siti Quyume, Azira Tanucan, Jem Cloyd M. Hossain, Syed Far Abid The impact of online social capital on innovative job performance: Mediated by work engagement |
| title | The impact of online social capital on innovative job performance: Mediated by work engagement |
| title_full | The impact of online social capital on innovative job performance: Mediated by work engagement |
| title_fullStr | The impact of online social capital on innovative job performance: Mediated by work engagement |
| title_full_unstemmed | The impact of online social capital on innovative job performance: Mediated by work engagement |
| title_short | The impact of online social capital on innovative job performance: Mediated by work engagement |
| title_sort | impact of online social capital on innovative job performance: mediated by work engagement |
| topic | HD28 Management. Industrial Management HF5601 Accounting HM Sociology |
| url | http://umpir.ump.edu.my/id/eprint/45101/ http://umpir.ump.edu.my/id/eprint/45101/ http://umpir.ump.edu.my/id/eprint/45101/ http://umpir.ump.edu.my/id/eprint/45101/1/The%20impact%20of%20online%20social%20capital%20on%20innovative%20job%20performance.pdf |