Social accountability mechanism and customer satisfaction: Findings from the study of Padang Jawa Road Transport Department, Selangor, Malaysia / Marni Ghazali

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Social accountability mechanism and customer satisfaction: Findings from the study of Padang Jawa Road Transport Department, Selangor, Malaysia / Marni Ghazali

Good governance has long been a topic of discussion in Malaysia as in many other countries. In fact, it became a world-wide phenomenon in many aspects of life either for public sector, private sector, society, non-profit organisation and international institutions. Generally, the aim of good governa...

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Bibliographic Details
Main Author:	Marni, Ghazali
Format:	Thesis
Published:	2018
Subjects:	H Social Sciences (General) HE Transportation and Communications
Online Access:	http://studentsrepo.um.edu.my/8800/ http://studentsrepo.um.edu.my/8800/1/Marni_Ghazali.pdf http://studentsrepo.um.edu.my/8800/6/thesis_marni_hj_ghazali.pdf

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