Social accountability mechanism and customer satisfaction: Findings from the study of Padang Jawa Road Transport Department, Selangor, Malaysia / Marni Ghazali
Good governance has long been a topic of discussion in Malaysia as in many other countries. In fact, it became a world-wide phenomenon in many aspects of life either for public sector, private sector, society, non-profit organisation and international institutions. Generally, the aim of good governa...
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| Format: | Thesis |
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2018
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| Online Access: | http://studentsrepo.um.edu.my/8800/ http://studentsrepo.um.edu.my/8800/1/Marni_Ghazali.pdf http://studentsrepo.um.edu.my/8800/6/thesis_marni_hj_ghazali.pdf |