Spoken communication needs analysis for information desk personnel / Suchatra Singaran

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Spoken communication needs analysis for information desk personnel / Suchatra Singaran

English is considered as the medium of communication in different social and professional contexts. It is important to have the ability to communicate using the language in order to be successful in the job field. In the customer service industry which is a part of the business world, employees espe...

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Bibliographic Details
Main Author:	Suchatra, Singaran
Format:	Thesis
Published:	2016
Subjects:	L Education (General) PE English
Online Access:	http://studentsrepo.um.edu.my/6667/ http://studentsrepo.um.edu.my/6667/4/suchatra.pdf

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