Spoken communication needs analysis for information desk personnel / Suchatra Singaran
English is considered as the medium of communication in different social and professional contexts. It is important to have the ability to communicate using the language in order to be successful in the job field. In the customer service industry which is a part of the business world, employees espe...
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| Format: | Thesis |
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2016
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| Online Access: | http://studentsrepo.um.edu.my/6667/ http://studentsrepo.um.edu.my/6667/4/suchatra.pdf |