International Standard Organisation (ISO) : keberkesanan memenuhi kehendak pelanggan ; satu kajian kes di Institut Tadbiran Awam Negara (INTAN) / oleh Maimunah Osman.

Bibliographic Details
Main Author:	Osman, Maimunah
Format:	Thesis
Published:	2002
Subjects:	JF Political institutions (General)
Online Access:	http://studentsrepo.um.edu.my/559/ http://studentsrepo.um.edu.my/559/1/PEND.pdf http://studentsrepo.um.edu.my/559/2/BAB1.pdf http://studentsrepo.um.edu.my/559/3/BAB2.pdf http://studentsrepo.um.edu.my/559/4/BAB3.pdf http://studentsrepo.um.edu.my/559/5/BAB4.pdf http://studentsrepo.um.edu.my/559/6/BAB5.pdf http://studentsrepo.um.edu.my/559/7/BAB6.pdf http://studentsrepo.um.edu.my/559/8/BIBLIO.pdf http://studentsrepo.um.edu.my/559/9/LAMPIRAN.pdf

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