Determining the effectiveness of digital reference services in selected academic libraries in Malaysia / Wan Ab. Kadir Wan Dollah
New technologies have been used to assist in a variety of functions in library and information units including in the provision of reference services. Digital reference services (DRS) are becoming widely available in Malaysian academic libraries and primarily provide assistance to remote users mainl...
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| Format: | Thesis |
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2008
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| Online Access: | http://studentsrepo.um.edu.my/11849/ http://studentsrepo.um.edu.my/11849/1/Wan_Ab._Kadir.pdf |