The moderating effect of gender between customer quality factors and loyalty toward internet service provider in Malaysia / Muhammad Shafiq Harun

The moderating effect of gender between customer quality factors and loyalty toward internet service provider in Malaysia / Muhammad Shafiq Harun

Customer’s quality based on commitment, trust, and satisfaction theory can explain and predict the success of a relationship between an internet service provider in Malaysia and its customers, measured in terms of loyalty. This study proposed a model to express the relationship and included gender a...

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Bibliographic Details
Main Author: Harun, Muhammad Shafiq
Format: Monograph
Language:English
Published: Bachelor of Science (Hons.) Statistics 2015
Subjects:
Computer networks. Electronic information resources. Web portals. Internet. Web servers. Electronic mail messages
Consumer satisfaction
Customer services. Customer relations
Online Access:https://ir.uitm.edu.my/id/eprint/34467/

Internet

https://ir.uitm.edu.my/id/eprint/34467/

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