A study on service quality and students' satisfaction at Perpustakaan Sultanah Bahiyah, Universiti Utara Malaysia (UUM) / Nor Syakiroh Ismail and Siti Shakinah Abu Masor

A study on service quality and students' satisfaction at Perpustakaan Sultanah Bahiyah, Universiti Utara Malaysia (UUM) / Nor Syakiroh Ismail and Siti Shakinah Abu Masor

Student satisfaction is an important aspect for the successfulness of academic library services. The purpose of this study is to examine the relationship between service quality and students’ satisfaction. In addition, service quality dimension is one of the dimensions that contribute to students...

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Bibliographic Details
Main Authors: Ismail, Nor Syakiroh, Abu Masor, Siti Shakinah
Format: Student Project
Language:English
Published: 2018
Subjects:
Library education. Training
University and college. Academic libraries
Online Access:https://ir.uitm.edu.my/id/eprint/30918/

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